Delete your Mind Money account
You can request deletion of your Mind Money account and the personal data associated with it directly from the Mind Money app.
- Open the Mind Money app.
- Go to Account Settings.
- Select Delete account.
- Follow the on-screen confirmation steps.
Once you confirm the request, we will begin the account-deletion process. You may be asked to re-authenticate or confirm your identity before deletion is completed.
What will be deleted?
Where applicable, deletion of your account will remove or permanently anonymise personal data held specifically to provide your Mind Money account and app experience, including:
- your Mind Money user profile and account details;
- saved personal details and preferences;
- vehicles, properties and household information you added to the app;
- uploaded documents and information extracted from them;
- banking data and transaction information stored by Mind Money;
- quotes, comparison results, reminders and notifications linked to your account; and
- other app data associated with your Mind Money user account, unless it must be retained for one of the reasons described below.
Data we may need to keep
Deleting your Mind Money account does not necessarily mean that every record can be deleted immediately.
Mind Money Limited may be required to retain certain information where this is necessary to meet legal, regulatory, contractual, fraud-prevention, complaint-handling or evidential requirements.
Where records relate to regulated financial-services activity or advice/services provided through Mind Money, they may be retained for a minimum period of six years and for longer where required by applicable law, regulation or legitimate evidential requirements.
Any information retained after account deletion will no longer be used to provide your normal Mind Money app account and will only be kept and used for the reason requiring its retention. When it is no longer required, it will be securely deleted or anonymised in accordance with our retention procedures.
If you cannot access the app
If you are unable to access your Mind Money account but still want to request deletion, contact us at info@mindmoney.co.uk.
We may need to verify your identity before acting on an account-deletion request made outside the app.
More information
For more information about how Mind Money Limited uses, retains and protects personal information, please read our Privacy Policy.