Privacy Policy

Last updated: 8 June 2026

This Privacy Policy explains how Mind Money Limited (“Mind Money”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you use the Mind Money AI mobile application, website and related services.

1. Who We Are

Mind Money AI is operated by Mind Money Limited.

Email: support@mindmoney.co.uk
Website: www.mindmoney.co.uk

Mind Money Limited is the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following information:

Account Information

• Name
• Email address
• Authentication identifiers
• Login and account settings

Financial Information

Where you choose to connect bank accounts through Open Banking providers, we may process:

• Account balances
• Transaction history
• Merchant information
• Spending categories
• Financial insights and analysis

Vehicle Information

• Vehicle registration numbers
• MOT status and renewal dates
• Road tax status and renewal dates
• Insurance policy details

Uploaded Documents

You may upload documents such as insurance policies, utility bills or other financial documents. These may contain personal, financial, household or account information.

Device and Technical Information

• Device type
• Operating system
• App version
• IP address
• Diagnostic logs
• Push notification tokens

3. How We Use Your Information

We use your information to:

• provide and operate Mind Money AI;
• create financial insights and spending analysis;
• send reminders for MOT, tax, insurance, bills and other renewals;
• analyse uploaded documents;
• identify potential savings opportunities;
• support utility, insurance and other comparison journeys;
• improve our app, website and services;
• detect fraud, misuse or security issues;
• meet legal, regulatory and compliance obligations.

4. Open Banking

If you choose to connect your bank account, we use authorised Open Banking providers, including Yapily, to access your financial data with your consent.

We do not store your online banking credentials. You can revoke Open Banking access through your bank or within the app where supported.

5. AI and Automated Analysis

Mind Money AI may use artificial intelligence and automated systems to categorise transactions, analyse bills, read uploaded documents, generate insights and identify potential savings.

These features are intended to help users manage their finances and do not constitute regulated financial advice.

Mind Money AI does not make decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects on users.

6. Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

• your consent;
• performance of a contract;
• legitimate interests;
• compliance with legal obligations.

Legitimate Interests

Where we rely on legitimate interests as our lawful basis for processing personal data, our legitimate interests include:

• operating, maintaining and improving the Mind Money platform and associated services;
• providing users with personalised financial insights, recommendations and notifications;
• ensuring the security of our systems, networks and user accounts;
• preventing fraud, money laundering, misuse of our services and other unlawful activities;
• responding to user enquiries and providing customer support;
• analysing service performance and user engagement to improve the functionality and user experience of the app.

Where we rely on legitimate interests, we carefully consider and balance any potential impact on your rights and freedoms before processing your personal data.

7. Providing Personal Information

Where we process personal data to perform our contract with you, the provision of certain information is necessary in order for us to provide the Mind Money service.

This information may include your name, contact details, account credentials, financial account information and other information required to deliver the services you request.

If you choose not to provide the information required to establish or maintain your account, we may be unable to:

• create or manage your account;
• provide financial insights and recommendations;
• connect to financial institutions or third-party providers;
• deliver notifications and service updates;
• provide customer support effectively.

Providing additional information that is not required is voluntary.

8. Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including:

• Open Banking providers;
• cloud hosting providers;
• analytics and diagnostics providers;
• push notification providers;
• utility, insurance and comparison partners;
• professional advisers;
• regulators or authorities where required by law.

We do not sell your personal information.

9. Third-Party Providers

We may use third-party services including:

• Yapily
• Microsoft Azure
• Firebase / Google services
• utility comparison providers
• insurance comparison providers
• document processing and AI services

10. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce agreements.

You may request deletion of your account and personal data, subject to any legal or regulatory retention requirements.

11. Data Security

We use appropriate technical and organisational measures to protect your information, including secure APIs, access controls, authentication, encryption where appropriate, monitoring and logging.

However, no internet-based service can be guaranteed to be completely secure.

12. Your Rights

Under UK GDPR, you may have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent.

You have the right to object to processing based on legitimate interests. You also have the right to withdraw your consent at any time where we rely on consent as our lawful basis for processing.

To exercise your rights, contact us at support@mindmoney.co.uk.

Right to Lodge a Complaint

If you have concerns about how Mind Money processes your personal data, we encourage you to contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.

13. International Transfers

Some service providers may process personal information outside the UK. Where this happens, we use appropriate safeguards in accordance with UK data protection law.

You may contact us at support@mindmoney.co.uk for further information about the safeguards we use for international transfers.

14. Children

Mind Money AI is not intended for children under 18. We do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page and may also be made available within the app.

16. Contact Us

Mind Money Limited
Email: support@mindmoney.co.uk
Website: www.mindmoney.co.uk